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How long
have you been in business
professionally?
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How many members are on your
team? Or is your company
just you?
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Do you have a permanent place of business? What is the address? May I visit?
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Are you licensed or registered? Can you produce current certificates?
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Do you carry both general liability and workers compensation insurance? Can you produce currently valid insurance documents?
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What are your credentials and the credentials of any of your team members?
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If you're the only person in
your company, what happens to my
call or email if you're out on
another job?
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What's your Better Business Bureau rating? Do you have any unresolved complaints pending with the BBB?
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How will you determine the load calculation of the new air conditioner or furnace?
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What is your policy on payments and retainage?
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What is your policy on repairs and service?
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What is your policy on refunds?
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What is your policy on clean-up responsibility?
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What is your web site address? How long have you had a web site?
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Do you have a working link to the Better Business Bureau on your site?
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If you have a link to Service
Magic on your site or in any directory listing, is it a working link?
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Do you have references on your web site that I can contact? If not, can you provide references?
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Do you send emails from a free Gmail account? (Or Yahoo or any other
non-company linked email
address)? If so, why do you not have a company email address?
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Will you provide me with a signed quote on paper? (You don't want a quote in a Word document where the date is always set to show today's date).
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Why do you send a quote in
Word with a date that always
shows today's date?
